FAQs
Frequently Asked Questions
Can I reschedule or cancel my tickets?
Whether you can reschedule or cancel depends on the provider. Each partner has its own terms, which you can find on your ticket or booking confirmation. Please check these details for your options.
How far in advance can I cancel to receive a refund?
Cancellation deadlines vary by tour or product. Refunds are generally granted only if you cancel within the timeframe specified in your booking confirmation or the tour details page. Please check these details to confirm your options.
What happens if I miss my tour?
Missed tours are often non-refundable. Some providers may allow rescheduling or goodwill solutions. Contact us as soon as possible if you know you might miss your tour.
Can I change the meeting point for my tour?
In most cases, the meeting point is fixed and cannot be changed. You can find the exact location in your booking confirmation. Please arrive 10–15 minutes early to ensure a smooth start.
How do I receive my refund?
Refunds are processed to the original payment method. Depending on your bank, it may take a few business days for the amount to appear.
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